Privacy Policy

Effective date: October 29, 2018

Octopus Portugal ("us", "we", or "our") operates the https://www.octopusportugal.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several types of information to provide and improve our Service to you.

Types of Data Collected

Personal Data

We may ask you to provide us with personal information such as:

• Email address
• First and last name
• Phone number
• Address (including city, ZIP, province/state, country)
• Cookies and usage data

Usage Data

This includes information such as your IP address, browser type and version, pages visited, date and time of visit, time spent on pages, and diagnostic data.

Tracking & Cookies Data

We use cookies and similar technologies to monitor activity and store information. You may refuse cookies via browser settings.

• Session Cookies – to operate the Service
• Preference Cookies – to remember settings
• Security Cookies – for security purposes

Use of Data

We use the collected data to:

• Provide and maintain our Service
• Notify you of changes
• Allow participation in features
• Provide customer support
• Improve and monitor the Service
• Detect, prevent and fix issues

Transfer of Data

Your data may be transferred to — and maintained on — servers outside your region, including Portugal. By submitting your data, you consent to this transfer.

Disclosure of Data

Legal Requirements

We may disclose your data to:

• Comply with a legal obligation
• Protect rights or property
• Prevent or investigate wrongdoing
• Protect personal safety
• Defend against legal liability

Security of Data

We use reasonable measures to protect data, but no method of transmission or storage is 100% secure.

Service Providers

We may employ third parties (e.g. Google Analytics) to assist with our Service. They only access data as necessary and are obligated to protect it.

Google Analytics

Tracks and reports website traffic. You can opt out using the Google Analytics opt-out browser add-on.

Links to Other Sites

We are not responsible for the content or privacy practices of third-party sites.

Children's Privacy

We do not knowingly collect data from anyone under 18. Contact us if you believe we may have unintentionally collected such data.

Changes to This Privacy Policy

We may update this policy. You will be notified by email or a notice on the site. Please review it periodically.

Contact Us

If you have any questions about this Privacy Policy:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone: (+351) 965 431 985 or (+351) 912 513 906
• Via our website: Contact Us page

Booking Conditions

Reservations

• All reservations must be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it..
• Names, certification level, dive experience and date of last dive must be provided at least 7 days before arrival.
• Availability will be confirmed within 24–48 hours after receiving the reservation request.
• Only reservations confirmed by email from our Reservations Office will be considered valid.

Group Policy

• Groups are defined as 8 or more people traveling together.
• Availability will be confirmed within 24 hours of the group booking request.
• For every 8 paying divers, the 9th diver receives services free of charge.
• Private boat is guaranteed for groups with a minimum of 8 divers.

Children Policy

Children under the age of 10 are not accepted.

Check-in

Check-in time: 8:00 AM

Customers should arrive at the dive center ideally the day before or at least 30 minutes before the scheduled departure.

During check-in, customers should:

• Present certification card, diving insurance, medical certificate (or complete the medical questionnaire), and logbook.
• Complete the standard registration form.
• Request any necessary diving equipment (rental).

We strongly recommend a refresher dive or Scuba Review for your safety and enjoyment.

Payment Conditions

• 50% payment within 7 days after booking confirmation.
• Remaining 50% payment 30 days prior to arrival.
• Extras will be paid at check-out.
• All packages are personal and non-transferable.

Bank Transfer Details

• Bank transfer must be sent via email 28 days before arrival.
• Beneficiary Name: OCTOPUS ACTIVIDADES NAUTICAS LDA
• Bank: Caixa Geral de Depósitos
• IBAN: PT50 0035 0094 00001380230 23
• Swift Code: CGDIPTPL

Cancellation and No Show Fees

Bookings

• Cancellation more than 7 days prior: no fee.
• Cancellation 7 days or less prior: 50% fee of total booking value.
• No-show: 100% fee of total booking value.
• No-show due to documented “unforeseen circumstances” may be reviewed case-by-case.

Change/Cancellation by Diver

• We’ll do our best to accommodate changes with at least 24h notice.
• For cancellations, notify us via email to This email address is being protected from spambots. You need JavaScript enabled to view it. with explanation.
• Flight or travel issues must be communicated at least 24h before the activity.
• No refund if you decide to interrupt your diving holiday without valid justification.

Change/Cancellation by Octopus Diving Center

• If unforeseen circumstances prevent service delivery, we will:
• Provide an equivalent service (same value and characteristics), if available.

Weather/Marine Forecast

In case of adverse weather or dangerous sea conditions, activities may be cancelled for safety reasons.

Advertising Accuracy

We do our best to keep all promotional and website content updated. Let us know if you find inconsistencies.

General Behaviour

Disrespectful behavior towards staff, rules or other guests may result in removal from activities without refund.

Complaints

All complaints should be directed to the center manager as soon as possible during your stay.

Environmental Preservation

We reserve the right to refuse or interrupt participation in activities if there is lack of environmental respect.

Our Commitment to You

If services do not meet the advertised standard, we will work with you to find a suitable solution.

Website Use

Octopus Diving Center owns the copyright to all content on this website. Unauthorized use is prohibited.

About Us

We are a couple passionate about the sea who, in 2008, left mainland Portugal to pursue a dream: to create a dive center where each person could experience the ocean in their own way. That’s how Octopus Diving Center was born — in Praia da Vitória, right next to the largest sandy beach on Terceira Island.

From day one, we’ve been joined by our Dive Master and local dive guide — a true expert in these waters and an essential part of the experience we offer. Today, we are the most experienced dive center on the island, united by knowledge, professionalism, and a deep love for the sea.

We offer personalized diving experiences for all levels, recreational diving certifications, snorkeling tours, internationally recognized SSI dive courses, refresh dives, and unique adventures like swimming with dolphins or diving at the underwater volcano of Banco D. João de Castro.

More than just a dive, we want each visit to feel like the fulfillment of a dream — always with safety, joy, a relaxed atmosphere, and a profound respect for the ocean. That’s what has driven us for over 15 years.